Service and Support

Support

If you wish continuing support after the completion of a project and implementation of the blomesystem^® application, it is advisable to conclude a support contract or software maintenance contract. Software maintenance includes service for updates, upgrades and, if desired, hotline. Update and upgrade services can also be agreed without hotline. However, the hotline can only be offered in conjunction with the update / upgrade service.

Update

An update improves the installed software. Updates are delivered as patches. Updates rarely contain new functions, and if they do, theey are not of vital importance for the programme. For new, important functions, an upgrade has to be installed.

Upgrade

An upgrade expands the installed software with new  functions. New releases are available after approval and can be requested.

Hotline

Telephone and written support is available within the scope of a software maintenance contract for applications which were created with blomesystem^®.

Service quota

As an option, the software maintenance contract can be expanded by a defined quota of service days. These service days can be called upon as required, within a year. They can, for example, be used for small customisations or changes to reports etc. Unused service days are transferred to the following year if the software maintenance contract will be renewed.

Software maintenance contract costs

The fee for a blomesystem^® Software maintenance contract is charged once a year. The fee is based on the current number of licenses. The software maintenance contract will be automatically extended for another year if it is not terminated in writing 3 months prior to expiry.